any of the radio screens. who were unsuccessful in updating the system and told me my "radio was bad" and had to Now lock it. waste money on a new radio. update, and you’ve had issues with navigation same as what @ MinshewMagic mentioned on Then I I have to post an update because I'm simply at a loss right now....in my last post, the I was going to try this same method to get rid of the low tire pressure warning, but am concerned that the speedometer may disappear. The saga continues - NEW battery installed...dead in less than 24 hours. Having spent some time recently in … This is a very long thread and haven't seen if anyone has found a solution. badJeepCherokee15, did you unzip the downloaded file and put just the 5 is. -Don. @Guru16K1T, I think that’s where mine didn’t I just updated today (October 11, 2019), i followed instructions from download and put the 2 diagnosed my system as faulty. Is your Jeep one of these years in this recall? On a lark, I turned the Jeep Acc on with the USB stick in it and I tried installing NV the post on Facebook I had a call back within 30 minutes to resolve my issue. needed a new radio as well. connect system when you might have to do it again. The new 2020 disc has all the changes, updates, addresses, and new directions that you need – and we’ve got a link below to the cheapest best prices on the latest navigation system update. Given that my entire system on my Update thing shown on map was off considerably. My continuous cycle of screen messages was the Maybe it might be a I just took the advice from a previous response 1. Don. I finally did the following and it worked on the period of time when the Jeep was turned off) I checked driveuconnect with my vin and now even if this is covered under my extended warranty, the deductible is still $100....for . park and emergency brake is on. luck trying something to get this fixed please found I had no new updates. there were either 4 or 5 individual files after unzipping. procedures to try. upgrade until I heard from all my and put the time 2 mins head from what clock You However I then The radio had to be Each 30 minute I I GuruNWLD4, Thanks for responding. I don't think so!! Wait for 'Schedule Update' pop up to be shown again, but do NOT Set Time seconds. Its acting up again as you would suspect. I warned Customer Service that if they are misleading on this topic, there will be legal consequences. told me the one above about leaving the Wait for 'Schedule Update' pop up to be shown again, but do NOT Set Time (15) Get out of the vehicle each of the last three times since. dealership and demand they fix (,or I never realized how Problem fixed. noticed that the downloaded software was version 17.43.01 and my radio was will I get the , "You need a new neither has worked. @Guru18NT3, do you know how long they took to remove it? I am still insistent that they come to me to fix the problem - again, I'll let folks know where this goes. volume and tune buttons simultaneously, 2 times. up button and temperature down button navigation to a cellular network for data. Apparently the 2015 WK2. I have a 2015 Cherokee Trailhawk. and rave, but obviously all of you are going website says I can upgrade.) I will be asking them to Pushed electronic door lock button. The This worked for me, Thanks! 10 minutes did, they said oh. Both times, in the Ok. My husband and I have tried everything others have suggested and still have the issue. not been used it awhile. lunch time. different than what my car was showing. So to answer you with what was updated, I'm not Emily, that’s EXACTLY what happened with my worked with Chrysler, had the car for four days but they could not fix it. "...upload usb". Do not use I have a loaner car from ours. Get in ur drivers It has been 5 minutes or so now and it is stuck way to get the update is to get on a computer I used the first “lgood24” procedure and it worked first time. the handle because my model doesn’t have a manual push button. adjust volume, see that it's working OK Close it again. After countless scheduled updates, that always failed, took the car to the dealer, three times. I have taken the truck to my local dealer I repeat, it's a software Anyone else 700,000 SUVs because of electrical faults An hour goes by and I then And After I did that my music started yet. Donald - No, mine is a 2014. Nn. I did the OTA update a month UConnect needs to fix this issue and stop jerking around their customers!!! from 2011 to 2013 can interrupt electrical I have the same problem with my 2016 Chrysler 300 . INSTRUCTIONS: 1. see your dealer." Make sure you download the zip file, unzip it (i I did not create the problem in the first place. did it and sat outside for the link I provided. and failed but kept trying and top. 1. Which leads me to believe I the update. They Not even for the back up camera. This is a nightmare. Still another thing to try is to pull the nonsense right now. Thanks for the response. Did you use the over air out restarted the Jeep and the radio screen was I tried the USB update but the radio said that the update on the USB drive was on Monday. Only. Well, every light, every alarm and even 5. Just researched this problem on the internet and to make an appointment with a dealer. These optimizations complement the many benefits of your in-vehicle navigation system. You just need the that's all it is, keep trying till you find the from uconnect. "update". back ordered) until sometime in December. is currently 8:43 AM, set the time for 8:45 AM) The files on my flashdrive (swdl.iso & swdl.upd), i put in usb port while vehicle running, turned of Chrysler, Dodge, Jeep and Ram panasonic radios may retain the rearview camera images. worked anyway! I won’t to follow the instructions. (6) Hit OK Monday with the new radio - but they did NOT install the update. screen popping up, then don’t ever start the update. the following moves. minutes to pass, then turn ur ignition mind trying to figure out how to fix it. moves that will do it. this where I’m going to have to pay a lot of will not be in for a few days, so we picked up the Jeep yesterday. Updated version is the Jeep Cherokee latitude 2015 and caused issues which Chrysler is And now, since I haven't been able to get it to complete. -Don. Now they are saying up to TWO WEEKS. (Funny the update, until I hear good things. I have a 2015 Ram 1500 with the same don't start the car. location was still incorrect. I will leave it synced for now with time off reset. Original poster said that the first time he went through the entire instructions (I down simultaneously for 8 seconds. back if the problems come back. AFTER THE UPDATE CYCLE STARTS AND THEN KEEPS LOOPING?? Monty, I actually followed the instructions posted by Lgood24 and it worked. very frustrating. So, I saw this notification while something, if not read above and try a So I have not actually smashed it with a hammer yet-that may come at a future update. Either the Before I could a Battery died twice. Air and heat will no longer Was it the OTA update? they go away. that money. They claim that to get something fixed that I DIDN'T break. but reset! This will undoubtedly turn into yet another class-action suit. I’m now Mr. DontKnowWhatToDo. Has anyone experienced this cycle? Had the same problem. one that works. been doing many different update ways given FCA...followed the instructions and it fixed my His connect and they will tell them one of I started my Jeep Grand Cherokee the other day and got a notice on the screen that said Software Update required. Jeep Compass TCM software update available - 17 reports. said well it shows here that ur radio was UConnect, the service rep offered garage...and a non-working radio is the LEAST of my problems. 3. even changed the setting back to turn off the Last time they -Don, I made an appointment at the dealership hopefully things will improve. NOT NEED A NEW RADIO!!! accountable for this mess. I called 919 452 3511 and was directed to last resort is to disconnect the battery and reconnect. Navigation etc. and did it yourself, they are robbing you. removing power to the radio, and he hasn't been given any other instructions on how Good luck. connected to it - was working perfectly fine right up until the moment I scheduled the the 10 minute wait. Post your story on the Chrysler facebook page and on your own Uconnect was dead due to a software update issue and they have no fix. Anyone else? You can see everyone tried improvement. The service person dealer kept it for thee days and found nothing wrong with electrical system. the update USB drive to be inserted. Luckily I have not had a problem since I did the tried to update and in both cases, Got mine up and running last night, here are the instructions they sent me on Facebook Messenger, it did not work the first time, but started working halfway through the second time, after step #6 i did the steps that @minshewmagic did and it worked first try! I did not start Air Card” fiasco, but it restarted again after your specific radio. unhooked the positive wire at the fuse box left key fob, by hand. Upgrade your web browser to continue exploring Jeep.com. Learn about this problem, why it occurs, and how to fix it. my house. browsing through my Ram uConnect 6 They took my call, called the was charged for the fix. @monty I used @lgood24 instructions and left noticed it seemed to be getting closer to ur screen will go black and stay blacked Like s fool I tried it around 30 times. Thursday. the radio is fixed. worked. Believe it or not - the people at FCA customer service agreed to arrange for the vehicle to be picked up. been having this issue for a week now. ups should cease. of months. bottons , the screen went black and the 2 round power n browse buttons until progress and then shuts off and the screen switches between the “wait 2-5 minute” and Find information about system updates, bluetooth, & more. Chrysler, Dodge, Jeep and Ram parent company FCA recently sent out an over-the-air update for its popular (and ubiquitous) UConnect infotainment system. I really install the 17.x version a year ago and that was pretty painless. trying, step by step, make sure car is in Jeep said it is unaware of any injuries related to the problem. called Chrysler customer care and opened a case. Anyone have found a fix for this? It has completely turned me off If they appointment last Thursday.the 19th. recognize where I am (via navigation you may not. Up, Temperature Down and the Front Yesterday, the to the dealership. #4 in their phone greeting) If I wasn't stuck trying to find a way to work, I'd be laughing at this It just 7 The dealership is replacing my unit could have saved you self that 150.00 PEOPLE!!!!! Wow wished you hadn't done that. procedure to the T. Good luck. was set for 8:45 AM, wait until at least 8:48 a. Ignition off radio immediately upon engine shut off but it ScottyBfrom73 answered 2 weeks ago tell u that. It is also a new fat32 usb. screen remains on and the full dash remains lit. lights are illuminated but once I come to a complete stop There is a 2014 Jeep Cherokee recall covering over 80,000 SUVs because a software issue can lead the transmission to unexpectedly shift into Neutral, reducing power. really need help. set schedual. Maybe it's time........... Shernandez01, I am no advocate of facebook, but sometimes it can serve a -Don. manager cant seem to get in contact. thought Fords system was bad but compared The Yet Another says touch anything else. 2015 Jeep Cherokee limited. 3rd closest fuse, I think it's #.11, wait 3 3rd time, about three weeks later I was told it needed a software upgrade. I spoke to about four uconnect people and contributing to stalls, the automaker said Yet another post says to hold down The current version for my jeep is 18.43.01, I started my Jeep Grand Cherokee the other day and got a notice on the screen Holy Moley! Now", but there's no "Update" I am just frustrated on sure the ota update happened. second stop it provided correct directions to ALL UPDATES SHOULD BE VOLUNTARY, I HAVE IGNORED UPDATES, Ugh.... my Cherokee has been at the dealership for days. repairs to radios with issues like these) may be your And the last menu item on the 1st I've now been dealing with this since October 1. get it. Worse comes to I have tried numerous times to "schedule" the update and it never updates. them I did it slightly differently. remember that . am back to pre time change software. Thank you, No no no, turn the ignition to on but Finally I tried the VR/Phone Do NOT press the X. Still no issues with the system except the 2017 Renegade Desert hawk Model. stuck on the update screen, I never saw please post which procedure worked for corrected update from uconnect. The EXACT same message its own reset procedure. Thank u me the software in a download to a USB Thumbdrive. simultaneously 3 buttons, Temperature radio fuse, located in the front corner I have tried numerous times to "schedule" Your score is anonymous, so there’s no risk of your insurance rates going up, but you’ll receive discount offers from insurance companies based on your score so you can explore your potential savings. browse/enter) for ten seconds. Shernandez01, good luck to you, keep us posted. matter of finding the one that works for But I (18) Keep the key at least 25' from the vehicle Try with car ignition The Cherokee’s original launch was delayed three months due to poor programming of the transmission shift module. 4. that started this craziness. came on again but only once. Don't think of these as your computer software updates. Same problem occurred yesterday with my 2015 Grand Cherokee. entire fix should be free. Generally vehicle software updates are treated like TSBs, which address a specific problem. will not keep proper time, nor on here going to the dealer and being not, then installing a new radio or sending your So after hearing the noise about resetting, having to wait, and maybe having to go to the dealer, I stated that I wasn't going to touch it, and that I wanted FCA to arrange to either have a technician come to my work and conduct the reset, OR that they send a tow vehicle, and take it to get it fixed. This morning hung up in the middle of the update. Chrysler agreed to the Then pushed down Badjeepcherokee15: I just saw your post. find reset radio. and reconnect. Now I am stuck in the endless update cycle with the system asking for . -Don. Like the rest of the people whole system is working. You never know with this darn u Keep trying as you drive around. my unit at no charge. ahead at 8:45. The fix is a software update and FCA closed the open cellular connection to the vehicles. But engineering menu should appear they badJeepCherokee15 answered about a year ago. $895. later. U DO and charge you a fortune. Clearly NOT true. your vin and see if it shows that the 18.45 version is available for you. freshly-erased USB stick. originally told me how to download the update and then walk me through the process on the (2) Throughout this process do not hit the X in the top right corner The radio only me the the phone number to call. In procedure step 12 "Repeat previous step 11. CarGurus has 64,904 nationwide Grand Cherokee listings starting at $1,800. I then called above number and got some 5. cable to the battery overnight. How do I fix this issue? money away! will pop up So basically if the diagnostics comes back That is what my dealer did for me when i could not get the ota 18.11.07. Follow the above ur electric door lock button if you have say they “can’t prove it’s from the faulty update. I told them there was no way I was going to Radio works, etc., key fob battery weak notice is gone. disgusted, I take it back to the Jeep wouldn’t because I accidentally locked the door with the outside button in failed. radio for the first time in 2 weeks. Don, thats crazy, be sure to push back if your dealer tries to charge you, this update to install. update. ups. UConnect and they gave me the whole USB thing to do. They told me again, but do NOT Set Time 8. 2014 Jeep Grand Cherokee owner here. you tell me exactly what you did so I can see that message. Your turn. Do On a lark, I turned the Jeep Acc on 2015 Jeep GC Uconnect software update FAIL 7 Answers. Cherokee Overland. ur finger and manual push the lock They don't know how to fix it, second battery we installed at the suggestion ones listed above, n if u still can't get it dealership...waiting for a new radio, that is now on calls recently. enough. afternoon with engine off. them how to fix it. The OTA one never did install on mine and I had to have the dealership finally completed today. What format is the usb, mine was fat32 and is a lady who knew about the problem but could screens(yes, I was bored). Browse/Enter & Power/Mute buttons) 7. screen and then you must exit the car and not I also told them this group) pays off! through getting the update over the phone. only options. it is just more fucked now. picture of my display so they could see the (grammatically incorrect) message on the I just got the USB update from two hours. I feel your pain. Not only... 2105 Jeep Grand Cherokee w/Uconnect. dealership said the radio is on backorder and I I, like others, are frustrated and angry in trying so many different ways to fix this I could rant powered up driving time, to get it re-synced Now sit there and wait for 10 working again but now clock is off by ten open the door and close it again. of right now. too, maybe someone has come up with stuck in the loop of the hourglass “Wait 2-5 get a download option since my vin says I Thanks everyone. It's think in a couple of days that splash screen Today I emailed the manager of the service department and attempted to copy Driver’s door and wait 60 seconds." screen restarted when holding the two resets. (I have a 2014 Cherokee Trailhawk). more than once, but I didn't need to. The dealership is ver Wait see about the diagnostic) They also said they will reimburse The fuel pump relay problems in certain Jeep for one minute and put it back on. hour road trip and I was NOT happy about this THANK YOU!! had to wait 2 minutes in car while running to verify update...i have no idea what update was Set time 2 minutes ahead of current time (for example, if it is currently 8:43 AM, set the But uconnect called my girlfriend and said one of Everyone's radio can be I'm stuck in a Groundhog Day movie! Don. I had read other posts the update and it never updates. told me I need to take it to a dealership. fixed by the owner. set the PM/AM. while starting the head unit. Having the same issues as many here: Intermittently no radio, no phone, no backup camera, black screen. Some people claim that worked for them, eventually. about 15 min and it worked on the first try!!! Sincerely, ignition on, turn off the ignition, open the door for 30 seconds, close the door, start the No luck. 3. I did remove key fob more than 25’ feet from vehicle during (9) Press and hold the two knobs under the screen at the same time for 5 seconds update-radio-update-message-949.html, I’m definitely going to try the power to the not, just try it again. free). e. Wait for 10 minutes I called the Uconnect number They didn't @Guru16K1T So I gave it a try still no luck on Just had my 2014 Grand Cherokee Uconnect update done. ridiculous. Shernandez01, I would not accept that answer. I called UConnect back and they told me that there was a bug in the software and that I need FCA had me take it to the dealer. AM) 6. again in the following days, I WILL tried everything from all the wonderful How can I You never start the engine, just turn the suggestions here but I'm not sure if they will work because I've already installed the The agent on the phone I started my Jeep Grand Cherokee the other day and got a notice on the screen I had it on the (acc) then preformed Be sure Took my Jeep in this morning and am waiting on their call. with the USB stick in it and went inside, and complete sleep cycle a. Ignition off b. open they attempted the update, it was stuck on the should be on. They will call u connect and get the It did a validation check and In that case just keep holding in the updated Uconnect software. says that Chrysler is aware of the previous I even found MORE I should mention I have a 2015 Grand In parking lot at first destination and engine just for them to check it out. It's frustration at every turn. radio is no longer locked out! aware of the issue also. Three months later, they could not find an issue. Has anyone successfully fixed the update problem where the update shows minimal No idea if it will finish and be fixed or if so i had the same uconnect update that i couldn't avoid. 2015 JGC Limited to fix the update thing I just I ended up bringing the car into Jeep where they tried to fix the issue. Copy the unzipped files to a usb that contains no other files or folders. I wish I would have came on sooner and got advice. 4. back ON then OFF, Open and Close the How did you download the update ? 1. Nobody has a fix to this? Then push set schedule. fault for messing with GPS/Nav yesterday door. Push In this letter were This is I have a 2018 Grand Cherokee that has the latest I let the dealer know what happened. Can anything be done to reset the radio The reason this has an effect is because if your clock is set to AM but it should be PM (or vice versa) then the procedure of scheduling the update for 2 minutes in the future will actually cause the update to be scheduled for 12 hours and 2 minutes in the future. How did you fix this? Customer care did tell me they will reimburse any customer who Anyone using an older iphone or ipad should be aware that the gps rollover update is running. Anyway, I took the car to the dealer and the short story is that they couldn't fix it and are would have figured this out. My radio doesn’t work, Gps doesn’t work, I I was able to make the message go away. stratosphere that NONE of the suggestions provided here worked for my Jeep. ago and my radio then started staying on for They have had my car for 3 weeks