The gym is so good, managed a few bootcamp sessions the 1st week but the 2nd week we done a couple of trips so didn’t hit the gym so much! Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14 674 traveller reviews, 13,804 candid photos, and great deals for Royalton Riviera Cancun … The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent. Hideaway at Royalton Riviera Cancun The fun isn’t just for families. We didn’t swim in the sea because the water was brownish in colour due to the seaweed in the water which was a shame. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club.Our butler Ramiro was FANTASTIC. So they all ended up herded in to the main very busy pool. It does look like they may offer this sometimes but was not available during our week stay. There were items that were in need of repair- like a loud escalator. It had two queen size beds, bath and a big separate shower (great power shower). First impressions were WOW! The hotel was only 20 minutes away, a bit off the beaten track which I liked - away from the hustle and bustle of Cancun (personal preference).From the minute we arrived the staff were fantastic and couldn’t do enough for us. Our room was lovely and had all the amenities you would expect. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. The food is if your lucky barely warm and in most instances from the alacart restaraunt to your table (30-60 paces) half your food is cold by the time you get to your table. Receive up to $600 in resort credits. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). You now only get one in room bottle of alcohol per stay and the selection is not great. We feel truly sorry for the few mishaps you encountered, but please rest assured that we will be ensuring corrective actions on the points you mentioned earlier. The butlers are a complete waste. I would have expected this to be offered especially with diamond club. We would be delighted to have you back anytime soon!Luxury RegardsFrancisco JorgeGeneral Director. It was not crowded. They didn’t expect it and provided a good service regardless.There are no plastic straws here so if you like a straw with your frozen cocktail, I recommend taking a metal one with you. Dear Rebecca B, Thank you for the time taken to share your valuable feedback regarding your stay. We only saw one guy with a rake once. That said it stopped us eating them and there was plenty food elsewhere!It’s a known fact that tips can be contentious and unusual for some people from Europe albeit not for us - I’ve seen comments on here saying not to bother tipping which outraged me. See 14,661 traveller reviews, 14,280 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #18 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Dear Wendy L, We truly appreciate the time taken to share your review on trip advisor. HIDEAWAY at Royalton Riviera Cancun ... Diamond Club Luxury Junior Suite 1 King Bed or 2 Queen Beds and comfortable double sofa bed. Royalton Riviera Cancun Resort & Spa Features. She fell to the ground and sprained her arm. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. As for the Dreamliner, lovely fights, lovely staff shame about the sandwich breakfast lolWe did enjoy 75% of the holiday sadly the 25% we didn't enjoy was probably me being too choosy, everyone expects something different in their holiday. I will share your comments to the staff you mentioned. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club™. We just came back from our holidays at this resort and we had a really bad experience. How this resort is getting 5 star ratings is beyond me. Royalton CHIC Suites Cancun Royalton Riviera Cancun Hideaway at Royalton Riviera Cancun. Im sure they will get it right for next year and I definitely will not go to a hotel unlwess its been open for a year or 2. The cakes from the bakery in the buffet restaurant were amazing along with the milkshakes made from ice-cream in the coffee shop. The food is average, there are several nice restaurants. Almost every day he came to find us by the pool to see how we were and if he could get us anything. Room service (cleaning) is hit and miss, the cleanliness is again hit and miss. The staff are extremely good to be fair, polite and friendly mostly. We were greeted by the most wonderful staff, all incredibly helpful and they could not do enough to make our stay the best it could be. Please see our partners for more details. The Italian was good but to be fair there was so much variety at the main buffet that we were happy to eat in there most nights. Vacation in Cancun and specifically @Royalton is worth it ....not only the money, but your time and your experience as well. Some other people were swimming and enjoying the water sports despite the seaweed but not many. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. I tried everything but in all I probably had about 40 bites. The service was good. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). Entertainment wasn’t the best but it didn’t matter. Ask TheodorosG1984 about Royalton Riviera Cancun Resort & Spa, Ask Rebecca A about Royalton Riviera Cancun Resort & Spa, Ask liliana b about Royalton Riviera Cancun Resort & Spa, Ask maggiemoo66 about Royalton Riviera Cancun Resort & Spa, Ask Mark J about Royalton Riviera Cancun Resort & Spa, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Puerto Morelos Luxury All Inclusive Resorts, Puerto Morelos Adults Only and Adult Friendly Resorts, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, We compared the lowest prices from 13 websites, We compared the lowest prices from 15 websites, We compared the lowest prices from 12 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 16 websites, We compared the lowest prices from 10 websites. Royalton Riviera Cancun Resort & Spa: Diamond club definitely worth the extra! Not having a sit down breakfast place is super disappointing. Would fully recommend this place to anyone. The rooms were clean. Royalton Riviera Cancun Resort & Spa is ranked #39 among luxury hotels in Maya Riviera & The Yucatan by U.S. News & World Report. ... Royalton Riviera Cancun - All Inclusive Riviera Maya - Call us Toll Free at 1 (888) 774 0040 or (305) 774 0040. Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. Royalton Riviera Cancun Resort & Spa: Diamond Club - See 14,360 traveller reviews, 13,551 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Free Wi-Fi throughout the hotel, pool and beach areas which I would expect from a 5* resort. The infinity pool was the best in our opinion as it had a beautiful view and was quite quiet but you still hear the entertainment for the main pool. Stayed at Royalton in Cancun and as well in Punta Cana, each one is unique! We are pleased to know that you had a dream honeymoon with us and that all our facilities and service met your expectations. Amazing: Royalton CHIC Suites Cancun - See 1,924 traveller reviews, 3,181 photos, and cheap deals for Royalton CHIC Suites Cancun at Tripadvisor. Just wonderful. Book your next vacation to the Caribbean, Mexico, Bahamas or Central America with CheapCaribbean.com. Is there room for improvement? We will be looking for you on your next visit to our Resort in the near future.Luxury RegardsAlfonso LopezGeneral Manager, A long, honest review...We’ve been home (in the UK) for two weeks and still miss this amazing hotel...We were a party of three - two adults and a ten year old. You can book them onsite. Any towels left over were not taken away until the next morning. This new-generation all-inclusive resort offers discerning travelers a family … Upcoming promotions at Royalton Luxury Resorts Collection. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,267 traveller reviews, 13,446 candid photos, and great deals for Puerto Morelos, Mexico, at … We hope you enjoyed a wonderful time with your partner at our resort. Royalton Riviera Cancun Resort & Spa: DIamond club- all inclusive - See 14,534 traveller reviews, 13,669 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. We stayed here for two weeks in September in a swim up room in the Diamond Club. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, jorgef576, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We’d booked a two week holiday with Tui, direct flight from Glasgow on premium class (outstanding). There is a buffet with lots of choices. With 2 young kids this was a bit of a let down as I did not want to get them dressed to go to a restaurant (one in a swim diaper). The only saving grace was the food. It also caused a real divide between diamond/hideaway and regular royalton guests. The only food to have out is either food by the pool (burgers, fries, chips/guacamole etc) or room service that has an extremely limited menu. The buffet restaurant (Gourmet Marche) offered a range of different food options and catered for different tastes as well. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant. Hideaway at Royalton Riviera Cancun - Riviera Cancun - Call Toll Free: 1-888-774-0040 or Book Online. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Our room was cleaned by Reyna, who was friendly and went the extra mile to ensure everything was perfect for us. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. The staff were always busy around the buildings. We stayed here for two weeks in September in a swim up room in the Diamond Club. We hope that we will soon receive it again. Romancing The Beach 21,795 views We received what we were promised for attending. This premium level of service features the comfort of anticipatory service, exclusive á la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club… We paid about 6.00 for a pack of gum and 6.00 for a bottle of water. The service in the restaurant was always excellent, the staff couldn’t do enough for you. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. I forgot to mention there is a curtain that pulls across to divide the bedroom and bathroom Ample towels for everyone too.Nibbles was for poolside food - nachos, burgers, chips etc. We are glad to know you spent your holiday at Royalton Riviera Cancun and our services, facilities and staff meet up with your expectations. The room was great and ample for us - we’d paid to pre-select before we arrived which was worth every penny (you can do so direct on the hotel website). It was phenomenal and there are a lot of selections. We took pesos and albeit they were accepted, I’d recommend taking US dollars because that’s what everything is priced in. The staff did spend a lot of time clearing seaweed and using a tractor to clean the sand by the water’s edge. Dear Mark J, We feel truly sorry while reading your trip advisor review. Thank you Royalton! They were really only there to make reservations. Of course nothing happened and they treated us as liars. The butlers are a complete waste. I had one of the best vacation with my family @ Royalton.P.S. And a little mention too to Isai who helped us throughout our stay in directing us through the huge hotel and making us smile. - Check out Tripadvisor members' 13,370 candid photos and videos. Coco bongo is well worth a visit, was there for my birthday and had one of my best nights out. We didn't take part in too much of it as our daughter was napping in the afternoon but there is definitely plenty to keep you entertained. The resort shows a lot of wear for only being 5 years old. Search for the cheapest hotel deal for Royalton Riviera Cancun in Puerto Morelos. They need to be rained in smiling and realise the players are on vacation.We was worried from the reviews before we paid our balance and do wish we had gone with our hunch and changed our hotel especially when we heard how nice it was beach as well up the coast in Cancun at the other hotels.Staff overall were friendly and smiling and the guys in the Sports bar on the Saturday and Sunday rainy weekend worked so hard and still smiled all day and evening.The hotel needs to be more prepared now when it rains like it did and inform everyone what is happening as only knew of bands playing if passing through where it was. It was not high pressured. Booked our own private transfer which was waiting after we arrived at the ever chaotic Cancun airport. We stayed in diamond club travelling with family including 2 children. Weather was great too, only had 1 rainy day! It is super disappointing you cannot take any food from any of the restaurants to go for lunch though. He literally made our holiday. Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. We really enjoyed our stay here although my partner and I have both said that we think our stay would have been very average if not for the diamond club. How this resort is getting 5 star ratings is beyond me. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. We would like to thank you for choosing Royalton Riviera Cancun as your all-inclusive vacation Resort.Luxury RegardsFrancisco JorgeGeneral Director. Our favourite was Zen, both the teppanyaki and the standard restaurant. What about the inconvenience we had with no upgrade offered or anything come to that, place was like an ice rink of water, extremely dangerous.Pools were nice but swim up bars all close at 5pm, I didn't wish to go and eat at 6pm and was enjoying late evening sun in pool but no drinks available.The Beach: what a shame, no one has lied about the seaweed on or in the sea, was not swimmable unless you like swimming with a ton of seaweed pulling you down.The Casino: Female Croupiers all miserable and on 2 occasions one of the ladies with long hair think called Alaina almost threw the cards at the players because she made an error and had to pay out after manager over-ruled her. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Upgrade to Diamond Club… But very warm as no air con and can be bothered with mosquitoes.Zen teppanyaki - the show cooking was fantastic - we were lucky to get a booking (go a bit before 3pm to queue) and was well worth it.Sports bar - burgers and chicken - simple food but delicious in a pub environment.Agave Mexican - our least favourite - menu choice wasn’t great and service really poor - we were seated outside and told there’d be an hour’s wait for inside despite it being two thirds empty. Hideaway Royalton Riviera Cancun – Hideaway Riviera Cancun All Inclusive - Call Toll Free: 1-888-774-0040 or Book Online. The only saving grace was the food. It does look like they may offer this sometimes but was not available during our week stay. We traveled during Halloween and the hotel offered a fun haunted house. No travel adaptors are required as everything is charged by USB, including 2 ports in the safety deposit box. Again the staff were so attentive and couldn’t do enough for you. He regularly had bottles of sparkling champagne and chocolate strawberries sent to our room for when we were getting ready, or we would come back to our room to find that he had run a bath for us with rose petals. Toilets block frequently, the basins in the room don't ddrain and don't have a plug. The bars don’t open til 10am which is worth knowing The pool waiters worked tirelessly - found them all great. Diamond Club™ Royalton Suites Cancun Resort & Spa offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Everyone was so friendly and special thanks goes to Abel the barman who looked after us so much and was sad to say goodbye to him! We are glad you enjoyed our service, activities, and facilities. Room service is extremely hit and miss. The service around the pool was always faultless. He also gave us an upgrade to hideaway diamond for the last couple of nights so that we could eat in the dorado restaurant.The staff in the diamond lounges were very good too - Priscilla in the diamond lounge was very helpful with any questions that we had and Mercedes in the hideaway diamond lounge was also excellent.The hotel is very nice and the food was fantastic. Royalton Riviera Cancun Resort & Spa: Diamond Club at Royalton Riviera Cancun - See 14,519 traveller reviews, 13,658 candid photos, and great deals for Royalton Riviera Cancun Resort & … There are 10 restaurants on site, along with a coffee shop/café. Our cases were brought to our room within ten minutes.We were in building 9, room 9446 on the top floor. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. I imagine it would be particularly bad if you had a room facing the mangroves.- room service was terrible. One day when we were sat around the pool one of the staff came up and offered us a complimentary romantic meal on the beach which was lovely.The negatives about the holiday:- the mosquitoes are a real problem. Dear Liliana B, Thank you for choosing Royalton Riviera Cancun, it is great to read that we’re achieving our goal in providing you a magnificent experience during your stay. - taxi service is a massive rip off. What was disappointing was that the beach was never maintained. The cushions in multiple places look like they are I need of being replaced. Oscar, our teppanyaki chef, was the best that we have seen, he put on a great...We stayed here for two weeks in September in a swim up room in the Diamond Club. Snack in the room are non-existent. Reception were more than happy to assist with changing large denominations for smaller ones.I booked into the spa and it was soooo luxurious and relaxing. Relax by the private Diamond Club™ beach area at Royalton White Sands and Royalton Blue Waters, enjoy preferential reservations at Royalton Riviera Cancun’s famous gourmet restaurants and take advantage of premium room locations with ocean views or swim-out pools at Hideaway at Royalton … Cabs are 40.00- 80.00 us, so if you plan to explore another part of the town/city, plan to do it with an expensive tour that includes transportation. My husband and I visited for our honeymoon. Royalton Riviera Cancun Resort & Spa, Puerto Morelos Picture: 2 weeks @ diamond club. He literally made our holiday. Definitely not worth the extra money. There was also no welcome drink (this is super minor but did not set a very welcoming tone). He makes a mean fire coffee! There were plenty of activities. This is the version of our website addressed to speakers of English in New Zealand. To reserve the adults-only Hideaway at Royalton Riviera Cancun package, you’ll need to be over 18 years old. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. We have stayed at 5 stars before (Excellence Playa Mujeres our favourite) and this resort doesn't even come close. Food was unbelievable, can’t understand how some people on here have been moaning about it!!!!! There was a bit of a seaweed issue before we arrived but it was not bad during our stay. Dear MeganGillanFirst of all, congratulations! We complained to the hotel and they said they get a lot of complaints about how expensive it is. Entertainment however was awful, across the main pool on a stage area great if you have good eyesight and like sitting perched in your nice evening wear on a grainy wall....not much thought has gone into guest comfort when it comes to this area.Had torrential rain for 2 days, would not recommend going in the rainy season as hotel all very open to the elements and so nowhere to relax except your room or a wet lobby, sports bar dripping, and Hunters restaurant roof fell in so for 2 days no restaurants open so Diamond club a waste and no compensation. Not much left past 3pm despite advertising they ’ re expensive was 10 minutes.Room service for breakfast great... Girls who work there were a couple of small snacks, a bowl of apples tea/coffee! Be £3 ( around $ 4 )!!!!!!!!!!!! Perfect for us luxurious experience with diamond Club™ Royalton Suites Cancun resort & Spa: club... Is comprised of 3 distinct sections, all unique to our partners, and reflect total of... 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Your review on trip advisor review we had n't Cancun as your all-inclusive vacation Resort.Luxury RegardsFrancisco JorgeGeneral.... Due to its location in the room was lovely and had a dream compared to Europe 40 bites that have! Minutes and it was not bad during our week stay meaning of the stay including...

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